At InnerPeace Mobile Massage we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, storms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
- You may cancel or reschedule your booking up to 24 hours before the selected time with no penalty.
- If you reschedule with less than 24 hours’ notice, you will be charged a $30 fee
- If you cancel with less than 24 hours’ notice, you will be charged a $60 fee
- A 48-hour advance notice is required when canceling Group appointments. This allows the opportunity for someone else to avail themselves of our services. If you are unable to give us the minimum 48-hours advance notice you will be charged the full amount of what would have been your treatment fee (this includes delayed or cancelled flights). This charge must be paid in full prior to your next appointment.
