Frequently Asked Questions

Why should I get a massage?

A: Massage is one of the oldest forms of healing. It is one of the healthiest and easiest ways to manage pain, tension, and stress. Practicing self-care can help people cope better with difficulties in daily living and has been shown to significantly reduce anxiety.

How far in advance do I need to schedule my appointment?

A: InnerPeace Mobile Massage can accommodate appointments in as little as one hour, however, whenever possible we prefer as much advance notice as possible.

What kinds of massages are performed?

A: When you consider the combined skill sets of the professional massage therapists work with us, we perform practically every kind of professional massage therapy. We are here to do everything possible to ensure that you get the massage you want. Please let us know what you are looking for and we will do our best to find the right therapist to accommodate your specific needs.
The one thing we Do Not do is “sensual” massage, or any kind of massage of a “sexual nature”. If at any time during the massage a client tries to undrape or expose themselves, solicit or make any type of sexual suggestions, the session will be stopped, and full payment will be expected.

Who are the InnerPeace Mobile Massage therapists?

A: Our therapists are all licensed by the State of Texas and possess personal liability insurance. They undergo a rigorous screening process, which includes both an oral and practical interview, for us to evaluate their character and skill level. We only contract therapists who we would be happy to pay to work on us (something we often do!).

Is your "one-hour" massage really just 50 minutes?

A: Absolutely not! One hour means one hour! You get what you pay for! You will receive 60, 90 or 120 minutes on the table. If you feel that you have received a minute less, please call the office and let us know.

How do I prepare for my massage? What will the therapist bring?

A: All you need to do is make sure you have space for the therapist to set up the massage table and be able to work around it (about 6′ to 7′ in length and 4′ in width). Your therapist will bring all the supplies needed, including massage oil and/or lotion (most therapists carry both but if you require one or the other please let us know in advance), sheets, towels, music.

Once your therapist has prepared the table for you, he or she will allow you the privacy to disrobe to your comfort level and position yourself on the table underneath a sheet or towel. Our therapists use professional draping techniques, so your privacy will always be respected.

Can I chit chat or during the massage?

A: Sometimes people choose to talk throughout the session, but don’t feel compelled to make conversation. After all, you’re having a treatment, not attending a cocktail party. Feel free to close your eyes, breathe deeply, and relax, which is what most people do.

I hate when a therapist talks during the massage, I just want to relax. How can I avoid this?

A: Usually this goes without saying, however if you have this concern, or ANY other, please be sure to let your massage therapist know that you prefer no talking other than to ask about pressure and how you are feeling.

What about gratuity/tipping?

A: Many clients are unsure if and/or how much they should tip their massage therapist. If you are satisfied with your service, it is customary to offer a gratuity to your massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant, tip 15% to 20%, or more for exceptional service. Our therapists love what they do, and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than any discounted price.

Is it safe to get a massage while pregnant?

A: Maternal massages are generally considered safe after the first trimester, if you get the green light from you practitioner and you let your massage therapist know you’re pregnant. But you’ll want to avoid massage during the first three months of pregnancy as it may trigger dizziness and add to morning sickness.

When can I get a post-natal massage?

A: As it is best to wait two weeks to receive a regular postpartum massage after a cesarean birth. We recommend that you receive a postpartum massage every 1-3 weeks for the first 12 weeks after delivery to aid in postpartum recovery and leave you with a sense of wellbeing. Plus, you can lie on your belly again!

I would like to have massage regularly. How can InnerPeace Mobile Massage help me with this?

A: First, we have package pricing available to lower the cost of massages when purchased in advance. Check our prices page for details.

Second, the great thing about working with InnerPeace Mobile Massage is that you can always try another therapist! Some people find one massage therapist they love and stick with them forever. Others like to try different therapists from time to time. With InnerPeace Mobile Massage, you have all the options; we are here to be of service to you.

What's the difference between a 60-minute, 90-minute and 120-minute session?

A: A 60-minute massage allows for focused work on a few specific areas. For the average person, a thorough full-body massage takes about 90 minutes. Some clients require 2 hours to work out all the muscular issues.

What does "full body massage" mean?

A: Full body refers to the head, neck, back, low back, hips, glutes, legs, feet, hands, arms, and shoulders. Some or all these areas will be worked on depending on individual preference and how much time is available.

What measures are taken to avoid hygiene issues?

A: New linens are used for each session and your therapist will wash his/her hands and arms while you are getting ready on the table.

When do I undress?

A: After the table is set up, the therapist will let you know he/she is leaving the room so that you may disrobe in privacy while you disrobe and lie on the table (usually face down) under the sheet; the therapist then will make sure you are ready before re-entering the room.

Am I supposed to remove all clothing?

A: It is a matter of preference. Some people wear shorts or undergarments, others do not. You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your room and will be securely covered by a sheet during your massage session. Only the area being massaged will be uncovered. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session. Private areas always remain covered and will NOT be massaged.

What about chair massage?

A: For those who prefer to remain fully clothed, a chair massage may be an ideal alternative.

What happens if I fall asleep during my massage?

A: It’s quite common for people to fall into a peaceful slumber during massages and nothing to be self-conscious about. In fact, it is a good sign that your mind is at ease and you are fully relaxed. Massage therapists typically take this as a compliment and a sign that they’re providing maximum relaxation to their clients. Enjoy your massage experience and don’t always expect yourself to stay awake and alert. Many clients allow their bodies and minds to “reset” in deeply relaxing states.

What if my stomach growls during a massage - or worse?

A: Massage therapists create “judgment-free zones” with their clients and understand that massages can sometimes lead to clients making strange noises, passing gas, or even have deeply emotional experiences. If you feel the need to laugh, cry, or even tremble, your practitioner will understand and may ask you if you want to continue the massage or take a break.

The pressure isn't right, but I don't want to seem rude or picky. What should I do?

A: Communicate. Whether you prefer firm or gentle pressure, a massage should ultimately feel good. When deep layers of muscle or extremely tight areas are worked you may be asked for feedback to ensure that the pressure is not uncomfortable. A good rule of thumb: on a scale of 1-10 where 1=no pain and 10=extremely painful, the pressure should never be more than 7.

It is not necessary for massage therapy to hurt to be effective. In fact, remaining tense and holding your breath due to excessive pressure can cause muscles to seize up. Some of the most effective types of massage therapy do not involve deep pressure or pain.

Always be sure to speak up if:

A: The room is too hot or too cold
You experience pain
You have any questions related to the massage
You need to use the restroom
There’s something you forgot to mention in the consultation

Are there circumstances where a massage would not be a good idea?

A: Consult your primary healthcare professional before receiving a massage if you have been treated for a recent injury or illness, are pregnant, or are currently involved in physical therapy of any kind.

Please note that it is not possible for a massage therapist to cover all possible prohibitive conditions with each client. If you are aware of any conditions that might contraindicate a massage, please provide this information before the session is conducted.

What hours are available?

A: Appointments are available between 10:00am – 8:00pm and can be scheduled online. Please call or email to arrange an appointment outside this timeframe.

Can I claim my massage under my Extended Health Insurance?

A: YES! Any L.M.T. in good standing, in or out of a clinic or spa, can provide a receipt that you can submit to your insurance provider.

How often should I receive a massage?

A: For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist's license or certification mean?

A: A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center.

Can a single massage therapy session "fix" me?

A: There’s no definite answer to this question – clients vary with different ailments, some chronic, some intermittent. The therapies to alleviate these conditions varies as well.

Some people walk away from a single massage therapy session feeling immediate relief, others have felt a physical improvement from their massage session the next day or a few days later, and some have required a series of regularly scheduled massage therapy sessions in order to notice significant improvements.

It’s important to speak with your massage therapist about your ailments and your expectation, so they can help you understand the benefits they anticipate you’ll receive and how soon you can expect those benefits from your massage therapy treatments.

While it’s ultimately up to you to decide whether you want a single session or a series of sessions, if you plan to return more frequently you can take advantage of our prepaid 3 or 5 hour packages.

What kind of payments do you accept?

A: We accept cash, checks, Visa, MasterCard, Discover, American Express and Venmo. Unfortunately, we are unable to bill insurance companies, but we can provide receipts for massage therapy sessions.

What is your Cancellation Policy?

A: At InnerPeace Mobile Massage we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, storms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

  • You may cancel or reschedule your booking up to 24 hours before the selected time with no penalty.
  • If you reschedule with less than 24 hours’ notice, you will be charged a $30 fee
  • If you cancel with less than 24 hours’ notice, you will be charged a $60 fee
  • A 48-hour advance notice is required when canceling Group appointments. This allows the opportunity for someone else to avail themselves of our services. If you are unable to give us the minimum 48-hours advance notice you will be charged the full amount of what would have been your treatment fee (this includes delayed or cancelled flights). This charge must be paid in full prior to your next appointment.
What about No Shows & I don't want a massage?

A: Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged in full for their “missed” appointment, and future service will be denied until payment is made and a credit card must then be kept on file for future appointments.

Are there Travel Fees?

A: There is a $15.00 travel fee for any appointments from 25 to 34 miles from our Therapist’s location and $25.00 travel fee for any appointments at Downtown San Antonio Hotels or locations from 35 to 45 miles. Therapist’s Zip Codes are posted after their name.

Frequently Asked Questions

Why should I get a massage?

A: Massage is one of the oldest forms of healing. It is one of the healthiest and easiest ways to manage pain, tension, and stress. Practicing self-care can help people cope better with difficulties in daily living and has been shown to significantly reduce anxiety.

How far in advance do I need to schedule my appointment?

A: InnerPeace Mobile Massage can accommodate appointments in as little as one hour, however, whenever possible we prefer as much advance notice as possible.

What kinds of massages are performed?

A: When you consider the combined skill sets of the professional massage therapists work with us, we perform practically every kind of professional massage therapy. We are here to do everything possible to ensure that you get the massage you want. Please let us know what you are looking for and we will do our best to find the right therapist to accommodate your specific needs.
The one thing we Do Not do is “sensual” massage, or any kind of massage of a “sexual nature”. If at any time during the massage a client tries to undrape or expose themselves, solicit or make any type of sexual suggestions, the session will be stopped, and full payment will be expected.

Who are the InnerPeace Mobile Massage therapists?

A: Our therapists are all licensed by the State of Texas and possess personal liability insurance. They undergo a rigorous screening process, which includes both an oral and practical interview, for us to evaluate their character and skill level. We only contract therapists who we would be happy to pay to work on us (something we often do!).

Is your "one-hour" massage really just 50 minutes?

A: Absolutely not! One hour means one hour! You get what you pay for! You will receive 60, 90 or 120 minutes on the table. If you feel that you have received a minute less, please call the office and let us know.

How do I prepare for my massage? What will the therapist bring?

A: All you need to do is make sure you have space for the therapist to set up the massage table and be able to work around it (about 6′ to 7′ in length and 4′ in width). Your therapist will bring all the supplies needed, including massage oil and/or lotion (most therapists carry both but if you require one or the other please let us know in advance), sheets, towels, music.

Once your therapist has prepared the table for you, he or she will allow you the privacy to disrobe to your comfort level and position yourself on the table underneath a sheet or towel. Our therapists use professional draping techniques, so your privacy will always be respected.

Can I chit chat or during the massage?

A: Sometimes people choose to talk throughout the session, but don’t feel compelled to make conversation. After all, you’re having a treatment, not attending a cocktail party. Feel free to close your eyes, breathe deeply, and relax, which is what most people do.

I hate when a therapist talks during the massage, I just want to relax. How can I avoid this?

A: Usually this goes without saying, however if you have this concern, or ANY other, please be sure to let your massage therapist know that you prefer no talking other than to ask about pressure and how you are feeling.

What about gratuity/tipping?

A: Many clients are unsure if and/or how much they should tip their massage therapist. If you are satisfied with your service, it is customary to offer a gratuity to your massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant, tip 15% to 20%, or more for exceptional service. Our therapists love what they do, and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than any discounted price.

Is it safe to get a massage while pregnant?

A: Maternal massages are generally considered safe after the first trimester, if you get the green light from you practitioner and you let your massage therapist know you’re pregnant. But you’ll want to avoid massage during the first three months of pregnancy as it may trigger dizziness and add to morning sickness.

When can I get a post-natal massage?

A: As it is best to wait two weeks to receive a regular postpartum massage after a cesarean birth. We recommend that you receive a postpartum massage every 1-3 weeks for the first 12 weeks after delivery to aid in postpartum recovery and leave you with a sense of wellbeing. Plus, you can lie on your belly again!

I would like to have massage regularly. How can InnerPeace Mobile Massage help me with this?

A: First, we have package pricing available to lower the cost of massages when purchased in advance. Check our prices page for details.

Second, the great thing about working with InnerPeace Mobile Massage is that you can always try another therapist! Some people find one massage therapist they love and stick with them forever. Others like to try different therapists from time to time. With InnerPeace Mobile Massage, you have all the options; we are here to be of service to you.

What's the difference between a 60-minute, 90-minute and 120-minute session?

A: A 60-minute massage allows for focused work on a few specific areas. For the average person, a thorough full-body massage takes about 90 minutes. Some clients require 2 hours to work out all the muscular issues.

What does "full body massage" mean?

A: Full body refers to the head, neck, back, low back, hips, glutes, legs, feet, hands, arms, and shoulders. Some or all these areas will be worked on depending on individual preference and how much time is available.

What measures are taken to avoid hygiene issues?

A: New linens are used for each session and your therapist will wash his/her hands and arms while you are getting ready on the table.

When do I undress?

A: After the table is set up, the therapist will let you know he/she is leaving the room so that you may disrobe in privacy while you disrobe and lie on the table (usually face down) under the sheet; the therapist then will make sure you are ready before re-entering the room.

Am I supposed to remove all clothing?

A: It is a matter of preference. Some people wear shorts or undergarments, others do not. You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your room and will be securely covered by a sheet during your massage session. Only the area being massaged will be uncovered. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session. Private areas always remain covered and will NOT be massaged.

What about chair massage?

A: For those who prefer to remain fully clothed, a chair massage may be an ideal alternative.

What happens if I fall asleep during my massage?

A: It’s quite common for people to fall into a peaceful slumber during massages and nothing to be self-conscious about. In fact, it is a good sign that your mind is at ease and you are fully relaxed. Massage therapists typically take this as a compliment and a sign that they’re providing maximum relaxation to their clients. Enjoy your massage experience and don’t always expect yourself to stay awake and alert. Many clients allow their bodies and minds to “reset” in deeply relaxing states.

What if my stomach growls during a massage - or worse?

A: Massage therapists create “judgment-free zones” with their clients and understand that massages can sometimes lead to clients making strange noises, passing gas, or even have deeply emotional experiences. If you feel the need to laugh, cry, or even tremble, your practitioner will understand and may ask you if you want to continue the massage or take a break.

The pressure isn't right, but I don't want to seem rude or picky. What should I do?

A: Communicate. Whether you prefer firm or gentle pressure, a massage should ultimately feel good. When deep layers of muscle or extremely tight areas are worked you may be asked for feedback to ensure that the pressure is not uncomfortable. A good rule of thumb: on a scale of 1-10 where 1=no pain and 10=extremely painful, the pressure should never be more than 7.

It is not necessary for massage therapy to hurt to be effective. In fact, remaining tense and holding your breath due to excessive pressure can cause muscles to seize up. Some of the most effective types of massage therapy do not involve deep pressure or pain.

Always be sure to speak up if:

A: The room is too hot or too cold
You experience pain
You have any questions related to the massage
You need to use the restroom
There’s something you forgot to mention in the consultation

Are there circumstances where a massage would not be a good idea?

A: Consult your primary healthcare professional before receiving a massage if you have been treated for a recent injury or illness, are pregnant, or are currently involved in physical therapy of any kind.

Please note that it is not possible for a massage therapist to cover all possible prohibitive conditions with each client. If you are aware of any conditions that might contraindicate a massage, please provide this information before the session is conducted.

What hours are available?

A: Appointments are available between 10:00am – 8:00pm and can be scheduled online. Please call or email to arrange an appointment outside this timeframe.

Can I claim my massage under my Extended Health Insurance?

A: YES! Any L.M.T. in good standing, in or out of a clinic or spa, can provide a receipt that you can submit to your insurance provider.

How often should I receive a massage?

A: For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist's license or certification mean?

A: A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center.

Can a single massage therapy session "fix" me?

A: There’s no definite answer to this question – clients vary with different ailments, some chronic, some intermittent. The therapies to alleviate these conditions varies as well.

Some people walk away from a single massage therapy session feeling immediate relief, others have felt a physical improvement from their massage session the next day or a few days later, and some have required a series of regularly scheduled massage therapy sessions in order to notice significant improvements.

It’s important to speak with your massage therapist about your ailments and your expectation, so they can help you understand the benefits they anticipate you’ll receive and how soon you can expect those benefits from your massage therapy treatments.

While it’s ultimately up to you to decide whether you want a single session or a series of sessions, if you plan to return more frequently you can take advantage of our prepaid 3 or 5 hour packages.

What kind of payments do you accept?

A: We accept cash, checks, Visa, MasterCard, Discover, American Express and Venmo. Unfortunately, we are unable to bill insurance companies, but we can provide receipts for massage therapy sessions.

What is your Cancellation Policy?

A: At InnerPeace Mobile Massage we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, storms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

  • You may cancel or reschedule your booking up to 12 hours before the selected time with no penalty.
  • If you reschedule with less than 12 hours’ notice, you will be charged a $30 fee
  • If you cancel with less than 12 hours’ notice, you will be charged a $60 fee
  • A 48-hour advance notice is required when canceling Group appointments. This allows the opportunity for someone else to avail themselves of our services. If you are unable to give us the minimum 48-hours advance notice you will be charged the full amount of what would have been your treatment fee (this includes delayed or cancelled flights). This charge must be paid in full prior to your next appointment.
What about No Shows & I don't want a massage?

A: Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged in full for their “missed” appointment, and future service will be denied until payment is made and a credit card must then be kept on file for future appointments.

Are there Travel Fees?

A: There is a $15.00 travel fee for any appointments from 25 to 34 miles from our Therapist’s location and $25.00 travel fee for any appointments at Downtown San Antonio Hotels or locations from 35 to 45 miles. Therapist’s Zip Codes are posted after their name.